Built on Asterisk Technology, the Open ContactCenter Toolkit openCC enables professional telephony functions in both legacy and IP-enabled networks. The following spectrum is covered with openCC:
- PSTN-Telephony, including PRI (T1/E1) support
- SS7 (ANSI and ITU-T)
- SIP
- IAX2
For maximum flexibility, openCC allows the use of analog or IP-based hardphones as well the use of SIP- or IAX2-enabled softphones.
Interactive Voice Solution
The Interactive Voice Solution (IVS) integrated into openCC enables the nexgenda platform to leverage the full capabilities of a modern IVR solution. In the nexgenda application, it is used for
- Automatic Number Announcements
- Call-Completion
- Tariff-Announcements
- Automatic Operator Greeting
- Monitoring and Training functions
IVS is available in all openCC configurations, ISDN, SS7 and IP-based.
