SoftMethod nexgenda for operator-based directory assistance is a fully integrated platform comprised of all components required for building, running and maintaining a call-center based directory assistance service.

nexgenda consists of the following components:

• nexgenda Station
• Intelligent Services Hub
• blackray High-Performance Search Engine
• Electronic Media Gateway
• International Connect via E.115 Gateways
• openCC Telephony integrating Interactive Voice Solution

The nexgenda solution is specifically targeted at operators with 24/7 mission critical operations.